For booking a tour we require it to be paid at the time of booking. This is the only guarantee for you to get the tour that you booked. You can also pay for the tour in cash at the start of the tour. But in this you will need to buy our cancellation insurance online at least. This insurance frees you from any cancellation penalties. No questions asked. No other payment required. For complex tours we require a prepayment, which you need to pay when you have agreed to our proposed itinerary and terms. The prepayment can range from 10% to 100%, depending on the tour.

Yes, we offer credit card payments with our payment partner. You may pay by MasterCard and VISA.

If you are up to 15mins late for the tour, then your guide/transport will of course wait for you and continue the tour as normal. Your guide will still give you the full tour. If you are more than half an hour late, then it may not make sense to go ahead with the tour as planned (and also, if private transport has been hired to get you to the tour start, it will almost certainly have been lost if you are this late). Instead we will probably suggest trying to rearrange the tour, or in some cases the only option may be for you to cancel. If the lateness or subsequent cancellation is out of your control then we will look at your situation specifically to see if we can offer any form of partial refund. In all cases of lateness (and even in the VERY rare case that it appears your guide or hired transport is late), please call us as soon as possible at +380-67-201 5297 to let us know. Please also make sure that your clock is turned to the right timezone. Sometimes guests forgot to switch. You can always ask your hotel for the current time.

Yes, we refund you based on our Cancellation Policy. The amount of the refund depends on when you cancel the tour. If you want to make sure to get your money back, we offer a Cancellation Insurance for all tours. If it has not been offered to you, please contact us!